Frequently Asked Questions
Find answers to common questions about our products and services.
Most nationwide shipping orders are processed within 24 hours and typically arrive within 3–5 business days. If you are a local customer in our Holley service area, you can select same-day delivery at checkout for even faster service.
Yes. Privacy is a top priority. All shipped orders are sent in plain, unmarked boxes Local deliveries are also handled with total discretion.
We pride ourselves on sourcing high-quality, authentic smoking accessories, from premium raw papers to high-end heady glass. We only stock durable, heat-resistant borosilicate glass and tested electronics to ensure safety and longevity.
We are experts in packing fragile items. However, if your glass art or accessory arrives damaged, please contact us within 24 hours of delivery with a photo of the item. We will make it right with a replacement or refund.
If the item has been used, we are unable to refund or return any items.
Absolutely. As soon as your order ships, we email you a tracking number so you can follow its journey to your doorstep.